FREQUENTLY ASKED QUESTIONS
1. THE SALES EXPERIENCE
A: No. Our team is trained to provide a low-pressure, consultative buying experience. We believe in letting customers take the time they need to make the right decision. Many of our customers specifically praise our no-pressure approach, with comments like staff being patient, not pushy, and letting customers decide when they were ready.
A: Product knowledge is a top priority for us. Our product specialists receive ongoing training on every model we carry, whether it’s a rugged F-150 or a refined Lincoln Nautilus. Customers consistently mention how knowledgeable and informative our staff are, noting they take the time to explain features, answer every question, and walk you through all your options.
A: We know your time is valuable. Many customers highlight how fast and efficient the buying process is at Capital Ford, often completing the purchase in a single visit. Our finance and sales teams work together to streamline paperwork and get you on the road as quickly as possible. We have tools on our website such as a credit application so customers can complete this ahead of time to save time in the dealership. That said, we never rush — if you need more time, we’re happy to work at your pace.
A: Absolutely. Trade-in values are determined using current market data, vehicle condition, mileage, and regional demand. We use transparent tools to show you how we arrived at our offer, and we’re always open to discussing the valuation. If you feel our initial offer doesn’t reflect your vehicle’s value, please let us know — we want to make the deal work for both sides.
A: Our finance managers work to find you the best rate and terms available from our lending partners. They’ll walk you through every option, including extended warranties and protection packages, with no obligation to add anything you don’t want. Many customers have praised the clarity and professionalism of our finance team. If you have questions about any product being offered, just ask — our team is happy to explain what it covers and whether it makes sense for your situation.
A: Absolutely. We have helped many first-time buyers find the perfect vehicle, noting how staff took extra time to explain everything, answer questions they were nervous to ask, and make the process feel comfortable rather than intimidating. We’ll guide you through every step — from choosing the right Ford or Lincoln to understanding your financing options.
A: Yes. We support remote and online purchasing. Many customers have completed negotiations over the phone, received vehicle videos and photos digitally, and had vehicles delivered directly to their homes. If you’re out of town or prefer a digital process, contact us to arrange a remote purchase experience.
A: Yes, we regularly arrange delivery for customers who are hours away. Many customers have praised our willingness to bring vehicles to them or ship across provinces. Contact us to discuss delivery logistics and any associated costs for your specific situation.
A: Yes — and customers tell us that’s one of the things they appreciate most. We value long-term relationships, including check-in calls to ensure everything is working well and making ourselves available for questions. We also welcome you into our service family for ongoing maintenance and support.
2. SERVICE & MAINTENANCE
A: Appointment times vary depending on the work being performed. For routine maintenance like oil changes and tire rotations on your Explorer or Aviator, many customers report quick, efficient visits. For more complex repairs, your service advisor will provide a time estimate upfront and keep you updated on progress. We know unexpected delays are frustrating — if timing is critical, let your advisor know so we can plan accordingly.
A: Yes, proactive communication is a priority. Your service advisor will keep you informed about the status of your vehicle, any additional findings, and when it will be ready. If you ever feel out of the loop, don’t hesitate to call — we want to make sure you’re never left wondering.
A: We offer courtesy shuttles and can help arrange transportation depending on the type and duration of service. Availability varies by demand, so we recommend asking about options when you book your appointment.
A: We stand behind our work. If a repair doesn’t resolve the issue, bring your vehicle back and we’ll make it right. Intermittent or complex issues can sometimes require multiple visits to diagnose fully — your service advisor will work with you and our technicians to ensure the problem is properly addressed.
A: You can book online through our website, call us directly, or use our chat/text options. We recommend booking in advance for quicker turnaround, especially for popular time slots. Walk-ins are welcome but may experience longer wait times.
A: We strive to provide accurate estimates upfront. If additional work is discovered during the repair, your service advisor will contact you to explain the findings and get your approval before proceeding. You’ll never be surprised by charges you didn’t authorize.
3. PARTS DEPARTMENT
A: Absolutely. If a part isn’t available on-site, we’ll order it from the manufacturer or our parts network. Your parts advisor will provide an estimated arrival time and contact you as soon as it’s in. For backordered parts, we’ll keep you informed on any delays.
A: Yes. As an authorized Ford and Lincoln dealership, we stock and order genuine OEM parts that meet manufacturer specifications. This ensures warranty coverage and the proper fit and performance for your Ford or Lincoln vehicle.
4. ELECTRIC VEHICLES
A: Our EV-trained staff can walk you through everything from range and charging to available incentives. Our product specialists are knowledgeable about Ford and Lincoln electric and hybrid models, such as the Mustang Mach-E, F-150 Lightning, and the Maverick, and are here to help you feel confident making the switch.
A: Yes. Our service department is equipped to handle EV-specific maintenance, including battery diagnostics, software updates, charging system checks, and brake service. EVs require less routine maintenance than gas vehicles, and our advisors can explain what your specific EV service schedule looks like.
5. GENERAL & DEALERSHIP EXPERIENCE
A: Capital Ford is located right here in Regina. We are also proud to be backed by the Capital Automotive Group, which operates dealerships across Western Canada and California. Visit our website for our specific address, hours, and contact information.
A: Yes, many of our team members are multilingual. If language support is important to you, let us know when you reach out and we’ll connect you with the right team member.
A: Yes! We encourage you to check out our reviews on Google, DealerRater, and CarGurus. We take every review seriously — positive and negative — as an opportunity to improve.
A: Customers consistently highlight three things: our no-pressure sales environment, the knowledge and friendliness of our staff, and our commitment to going above and beyond. We are a team that treats every customer like family, and we’re proud to be your local Regina destination for your next Ford or Lincoln.
